Refund Policy

This Refund Policy explains how refund requests are handled for MaxAI subscription services.

1. Subscription Payments

MaxAI provides online AI software services through subscription plans. Because our services are digital and may become available immediately after payment, subscription payments are generally non-refundable once the service has been used or the subscription period has started.

2. Refunds That May Be Considered

We may consider a refund if you were charged by mistake, charged more than once for the same subscription period, could not access the paid service because of a technical issue on our side, cancelled but were still charged due to a system error, or another billing error occurred. Each refund request will be reviewed individually.

3. Refunds That May Not Be Available

Refunds may not be available if you changed your mind after purchasing, did not use the service after subscribing, forgot to cancel before the next billing date, used the service during the paid period, made the request after a long period of time, or your account was suspended or terminated due to misuse or violation of our Terms of Service.

4. How to Request a Refund

Please contact aimaxinca@gmail.com and include your name, account email address, payment date, amount charged, reason for the request, and any Stripe receipt, invoice number, or payment reference if available.

5. Refund Processing Time

If your refund request is approved, the refund will usually be processed through Stripe. Refunds may take several business days to appear on your credit card or bank statement, depending on your card issuer or financial institution.

6. Partial Refunds

In some cases, we may offer a partial refund instead of a full refund, depending on the subscription period, usage, billing status, and the reason for the request.